It is very important that you read the following and if you have any questions, please contact us and we will answer your questions.
Minimum Requirements to run The Consignment Shop software:
Operating System – Windows 7 Pro, Windows 8 or 8.1 Pro, Windows 10 Pro
CPU Speed – 2.4 GHz
CPU RAM – 4 Gigabytes
Storage Capacity for TCS – 1 Gigabyte
Storage Capacity for Everything Else – 60 to 100 Gigabytes
USB Ports – enough to cover USB devices you plan to use. It could be as many as 8 to 10 USB Ports
Multiple Machines: Each machine has to be hard-wired. We do not support wireless network connections.
In order to better serve you, we have listed the devices that we support. If you have equipment that is not on this list, you can contact us about possible support. We cannot certify our software with any other equipment that is not listed here. If you purchase our software and don't have equipment listed here, you may incure additional charges for us to support it or we may not be able support it at all. It is suggested that you stick with the list below. Of course all Hardware ordered directly from us is guaranteed to be compatible. Any existing hardware configurations will need to be qualified on a case by case basis for a qualification fee of $50.00 per device
Receipt Printers
Samsung and Epson series receipt printers with a USB or parallel interface to your computer and 3 1/8" wide cash register receipt tape rolls. We are currently delivering the ECHOPOS USB+Serial Thermal Receipt Printer which uses the Generic Text Driver and is compatible with the TCS program.
Label Printers
Zebra LP2824 and LP2844 and TSC - TDP 247 and TSC - TDP 225. We are currently delivering the TSC - TDP 247. All Printers require a dedicated USB connection
Barcode Scanner
Any Scanning Gun that plugs directly into the USB port and recognizes "Code-128" style barcodes and the tab character will work with our TCS software. We are currently delivering the IDTech CCD Scanner with a USB Connection
Cash Drawer
Any MMF Cash Drawer capable of plugging directly into the back of your receipt printer and is compatible with the brand of printer being used.
Pole Display
The POSX Pole Display and the Bixolon Pole Display are also compatible with our software. We are currently delivering the Bixolon Pole Display
USB Printer Interface
The following pictures are typical of PC based systems.
The cable provided will connect between these ports and
is referred to as a USB A to B Cable
(Unless you request no cable be sent)
PRINTER SIDE This is the USB Port on the PRINTER itself, if you are replacing a printer, and the port on the printer looks like this, it is a USB. The shape of a USB port on the printer side is square shaped.
Look at the next picture to help determine which cable you will need.
COMPUTER SIDE
These are USB Ports, located on the back of your computer. If you have one of these available, and your software supports a USB port, you may choose to use a USB Interfaced receipt printer. The shape of a USB port on the computer side is rectangular shaped.
Parrallel Printer Interface
This is the Parallel Port on the printer itself, if you are replacing a printer, and the port on the printer looks like this, it is a Parallel printer.
This is the Parallel Port, located on the back of your computer. If you have one of these available, and your software supports a Parallel port, you may choose to use a Parallel Interfaced receipt printer. Parallel communications are faster and they are typically easier to install and set up
Serial Printer Interface
This is the Serial Port on the PRINTER itself, if you are replacing a printer, and the port on the printer looks like this, it is a serial printer. Look at the next picture to help determine which cable you will need.
DB-9 and RS-232 DB25 Male
These are Serial Ports, located on the back of your computer. If you have one of these available, and your software supports a serial port, you may choose to use a Serial Interfaced receipt printer. Make a note on which type of port you have available. Your cable choice is only DB9.
Returns Policies
Shipping
Orders placed before 3pm Pacific Time are usually processed and shipped the same day. The standard shipping method is via UPS or FedEx Ground. We can use faster shipping methods, but keep in mind that an item like a cash drawer is very heavy (25 to 31 pounds), and expedited shipping can be expensive. UPS Ground service usually takes 3 to 7 days, depending on your distance from our warehouse.
Warranty
The manufacturer’s warranty applies to all hardware products we sell. The manufacturer usually handles warranties. Warranties vary by manufacturer. For further details call the Customer Service Department for the hardware manufacturer.
Returns
Software
All software sales come with a 30 day money back guarantee. After 30 days, all sales are final.
Other Non-defective Product Returns
No returns for refund or credit are permitted after 30 days. It is your responsibility to make sure any hardware you order is compatible with the software you use. All non-defective returns will be charged a minimum 25% restocking fee, in order to cover our original shipping and handling. Also, if a discount was provided as a result of ordering one of our bundled packages, any discounts provided will also be subtracted from any refund due associated with a returned item. Non-defective Merchandise in open boxes are not returnable as it is considered used equipment and we do not sell used equipment. Any equipment returned in accordance with the return guidelines must be unopened and contain all products complete with boxes, manuals, warranty cards, cables and anti-static packaging. All manuals, warranty cards, etc., must not be written on. We will charge for all items that are missing or damaged. We highly recommend double boxing all returns to avoid damage to the manufacturer’s box.
DOA
If your product is DOA (Dead On Arrival), out of box failure, or fails during the manufacturer’s DOA period, our Customer Service Department will arrange for replacement within the guidelines of the manufacturer’s warranty and DOA policy.
Returning Defective Products
Please return all products complete with boxes, manuals, warranty cards, cables and anti-static packaging. All manuals, warranty cards, etc., must not be written on. We will charge for all items that are missing or damaged. We highly recommend double boxing all returns to avoid damage to the manufacturer’s box. Do not write on the product box. Returns must be shipped freight and insurance pre-paid. Unless specifically instructed otherwise, all returns must be sent to our main office.
Include a copy of the invoice for each item returned. This is often required by manufacturers to support your warranty claim. We may charge a $10 fee per invoice if we have to search our files for invoice copies to support your warranty claim.
Limits of Liability
SBS Solutions disclaims all liability for, and customer specifically waives all rights to, any special, incidental or consequential damages, including any damages to property or any damages resulting from loss of data, profit or goodwill, which customers might suffer directly or indirectly as a result of any breach of any warranty, representation or covenant by SBS Solutions, the manufacturer, or SBS Solutions suppliers. SBS Solutions is not responsible for the integrity of data on storage devices (hard disk drives, tapes, diskettes, etc.). The contents of this document supersede all other previously published documents by SBS Solutions. Policies and warranties are subject to change without prior notice.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SBS Solutions shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SBS Solutions shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SBS Solutions shall immediately issue a credit to your credit card account in the amount of the charge.
Jurisdiction and Venue
You agree that any legal action brought against SBS Solutions shall be governed by the laws of the State of South Carolina without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the SBS Solutions web site shall be an appropriate federal or state court located in Richland County, South Carolina.
